Privacy Policy
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe when you interact with our restaurant online.
Poblano's Mexican Grill
Location: 1250 Eldridge Pkwy, Houston, TX 77077
Last Updated: October 12, 2025
1. Introduction
Poblano's Mexican Grill ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide, including:
Name, email address, and phone number (for reservations and marketing), Payment information (processed securely through third-party payment processors); and Dietary preferences and allergy informationDate of birth (for alcohol service verification).
2.2 Automatically Collected Information
When you visit our website or use our Wi-Fi, we may automatically collect:
IP address and device information; browser type and operating system; usage data and browsing behavior; and location data (with your permission).
2.3 Visual and Audio Information
Photographs and video recordings taken on our premises, security camera footage for safety and security purposes, voice recordings (if applicable for phone reservations).
2.4 Social Media Information
Information from your social media profiles when you interact with us or tag usUser-generated content featuring our restaurant
3. How We Use Your Information
We use collected information for the following purposes:
3.1 Service Delivery Process reservations and orders, fulfill your requests and provide customer service, and accommodate dietary restrictions and preferences.
3.2 Marketing and Promotions
Send promotional emails and special offers (with your consent), feature patron content on social media and marketing materials. Analyze customer preferences to improve our services.
3.3 Safety and Security
Monitor premises through security cameras, verify age for alcohol service, and prevent fraud and unauthorized activities.
3.4 Legal Compliance
Comply with applicable laws and regulations, respond to legal requests, and prevent illegal activity
4. How We Share Your Information4.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in:
Payment processing, reservation management systems, marketing and analytics services, website hosting, and maintenance
4.2 Legal Requirements
We may disclose your information when required by law or to: Comply with legal processes, protect our rights and property, or ensure patron and staff safety.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.4 Public Display
Photos and content featuring patrons may be shared publicly on: Social media platforms (Instagram, Facebook, Twitter, etc.) Our website and marketing materials, print advertisements, and promotional materials.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
5.1 Access: Request copies of your personal information.
5.2 Correction: Request correction of inaccurate information.
5.3 Deletion: Request deletion of your personal information (subject to legal obligations).
5.4 Opt-Out: Unsubscribe from marketing communications at any time.
5.5 Object to Photography: Request not to be photographed or featured in promotional materials.
To exercise these rights, please contact us using the information provided below.
6. Data Security
We implement reasonable security measures to protect your information, including: Secure payment processing systems and encryption of sensitive data. Limited access to personal information and regular security assessments, however, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to: Fulfill the purposes outlined in this Privacy Policy Comply with legal obligations. Resolve disputes and enforce agreements.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
9. Third-Party Links
Our website or social media may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including: Right to know what personal information is collected, right to delete personal information, and right to opt-out of the sale of personal information (we do not sell personal information).
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The "Last Updated" date will reflect the most recent changes. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact:
Poblano's Mexican Grill
1250 Eldridge Pkwy
Houston, TX 77077
Phone: (281) 531-6637
Email: contact@mypoblanos.com